At Ripponlea Veterinary Hospital we want to make it easy for your pet to receive the best veterinary care possible. As the advice around COVID-19 is rapidly evolving we are adapting to ensure we can continue to provide outstanding service to you and your pets while reducing the risk of transmission.
This situation will be with us for many months and we are constantly monitoring the advice and recommendations of the appropriate authorities to alter procedures, where necessary, to provide the maximum care for our patients and their carers. The advice and services referenced below may change as the situation changes.
Your appointment with us
Need Medications or Food?
Unable to leave the house?
If you are unwell and your pet needs medical attention please call the clinic and we can discuss your pet's specific needs.
Ripponlea will be trialling a Telemedicine service shortly. Keep your eyes peeled for this exciting addition to our services.
One last request:
If you have recently travelled overseas OR been in contact with a confirmed case of COVID-19, or you have been advised to self-quarantine, we kindly ask that you stay at home and use one of our remote services to get in touch with us if you need our help.
Thank you so much for your cooperation, which will allow us to continue to provide the dedicated veterinary care and customer service you have come to expect from our clinic.
Hug your pet! Please watch this video and remember the health benefits of spending time with your pet at this time.
This situation will be with us for many months and we are constantly monitoring the advice and recommendations of the appropriate authorities to alter procedures, where necessary, to provide the maximum care for our patients and their carers. The advice and services referenced below may change as the situation changes.
Your appointment with us
- We would appreciate you keeping the number of people attending appointments to one person only, this is to reduce the number of people in the clinic.
- We are providing hand sanitisers and antimicrobial cleansers. Please use them.
- You maybe be asked to reschedule your pet’s appointment or surgery at short notice, we apologise for any inconvenience.
Need Medications or Food?
- We have a courier service that will deliver these right to your door. Add to that our new online ordering system and it couldn’t be easier! It is via our client portal please sign up .
- We are offering a click and collect service too. Just order online and pick up in the clinic, you will be advised via SMS when your items are ready for collection, for most orders the expected turnaround time is 2-3 days.
Unable to leave the house?
If you are unwell and your pet needs medical attention please call the clinic and we can discuss your pet's specific needs.
Ripponlea will be trialling a Telemedicine service shortly. Keep your eyes peeled for this exciting addition to our services.
One last request:
If you have recently travelled overseas OR been in contact with a confirmed case of COVID-19, or you have been advised to self-quarantine, we kindly ask that you stay at home and use one of our remote services to get in touch with us if you need our help.
Thank you so much for your cooperation, which will allow us to continue to provide the dedicated veterinary care and customer service you have come to expect from our clinic.
Hug your pet! Please watch this video and remember the health benefits of spending time with your pet at this time.